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Duplicate account interferes with the billing

Edunbar — Thu, 03 Aug 2023 19:29:57 GMT

Hi,

I left BT 6 years ago. I have just come back, but with a new account. Unfortunately my old account has never been deleted and now interferes with my new account when I log in or trying to vew the bill. BT is also trying to charge me twice within a month due to the duplicate account.

Please help me to cancel/delete my old account.

Thank you,

Ella

Re: Duplicate account interferes with the billing

PaddyB — Thu, 03 Aug 2023 19:48:40 GMT

Hi @Edunbar,

Thank you for posting. If you send me your details, I'll be able to give you a hand in getting that old account removed.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy