https://community.bt.com/t5/Bills-Packages/My-BT-Add-Account-Please-choose-how-you-d-like-to-receive-the/m-p/2307398#M158215 <P>If you are doing this on a mobile device, try selecting the "full" version not the mobile version of the web browser.</P> Fri, 04 Aug 2023 12:23:22 GMT gg30340 2023-08-04T12:23:22Z https://community.bt.com/t5/Bills-Packages/My-BT-Add-Account-Please-choose-how-you-d-like-to-receive-the/m-p/2307395#M158214 <P>Have just registered with MyBT. Have tried to add account but after adding accoung number am asked to confirm identity via a PIN.</P><P><STRONG>"Confirm your identity</STRONG></P><P>For your security, we need to send you a PIN.Please choose how you'd like to receive the PIN."</P><P>But there's no options to choose. And can't progress.</P><P>&nbsp;</P><P>Have deleted cookies, cleared cache and pop up blocker not enabled. Tried on different browsers and app.</P><P>Any other suggestions please?</P> Fri, 04 Aug 2023 12:17:40 GMT https://community.bt.com/t5/Bills-Packages/My-BT-Add-Account-Please-choose-how-you-d-like-to-receive-the/m-p/2307395#M158214 HelenDuncan 2023-08-04T12:17:40Z https://community.bt.com/t5/Bills-Packages/My-BT-Add-Account-Please-choose-how-you-d-like-to-receive-the/m-p/2307398#M158215 <P>If you are doing this on a mobile device, try selecting the "full" version not the mobile version of the web browser.</P> Fri, 04 Aug 2023 12:23:22 GMT https://community.bt.com/t5/Bills-Packages/My-BT-Add-Account-Please-choose-how-you-d-like-to-receive-the/m-p/2307398#M158215 gg30340 2023-08-04T12:23:22Z https://community.bt.com/t5/Bills-Packages/My-BT-Add-Account-Please-choose-how-you-d-like-to-receive-the/m-p/2307409#M158220 Sorry, should have said on laptop. But just tried that suggestion to no avail Fri, 04 Aug 2023 13:13:04 GMT https://community.bt.com/t5/Bills-Packages/My-BT-Add-Account-Please-choose-how-you-d-like-to-receive-the/m-p/2307409#M158220 HelenDuncan 2023-08-04T13:13:04Z