This topic

1471

sylviadale — Tue, 08 Aug 2023 07:08:44 GMT

Why have I been charged for using 1471. I thought it was free.

Re: 1471

Keith_Beddoe — Tue, 08 Aug 2023 07:15:24 GMT

Welcome to this user forum for BT Retail phone and broadband customers.

If you choose the option to call the number that is read out to you, then you will be charged 35p plus the cost of the call.

If you simply make a note of the number, then hang up and redial, then you would pay the normal rate for the call.

https://www.bt.com/help/landline/all-about-bt-1471

Re: 1471

sylviadale — Wed, 09 Aug 2023 07:52:23 GMT

I have not used call back after using 1471 so I should not have been charged for the call. I didn't even know the number to use as I have never used it. I know it is only 35p but it is the principle.

Re: 1471

imjolly — Wed, 09 Aug 2023 07:55:19 GMT

does your bill not tell you number called?

Re: 1471

garybs29 — Wed, 09 Aug 2023 11:18:19 GMT

Someone will have done a callback, it's 35p for that

Re: 1471

sylviadale — Wed, 09 Aug 2023 12:34:56 GMT

There is only me that uses the phone and I didn't know how to do a callback. BT aren't infallible, they tried to charge me £200 for an engineer to call when they had booked him themselves.

Re: 1471

garybs29 — Wed, 09 Aug 2023 16:53:35 GMT

Did you ever press 3 to return the call after listening to the number?

Re: 1471

iniltous — Wed, 09 Aug 2023 17:43:40 GMT

As stated there is no charge for dialing 1471 , but if you chose to ‘return the call using BT’ by dialing 3 then there is a 35p charge for the facility, so it’s either someone did dial 3 after 1471 , or it was some sort of one off glitch , obviously you and BT may have different views on what happened.

As you said it’s the principle not the 35p , so rest assured 1471 is still free , returning the call via this method isn’t , if you are adamant the charge is wrong and neither yourself and no one else with access to the phone used 1471 ( which you obviously are familiar with and use ) but didn’t use the return call option , it’s pretty certain that BT would waive the 35p if you dispute it.

Re: 1471

sylviadale — Thu, 10 Aug 2023 06:09:56 GMT

No, didn't even know it was 3