This topic

Rewards card

Edunbar — Fri, 21 Jul 2023 23:49:30 GMT

Hello. I have multiple accounts. One account was created recently. Personal details are mixed up between them. And I have failed to claim the rewards card for the new account. Please help.

Re: Rewards card

JohnC2 — Sat, 22 Jul 2023 07:26:58 GMT

HI @Edunbar The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and you'll be able to claim the reward ok.
If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll raise the request to get the current BTID fixed.
Cheers
John

Re: Rewards card

JohnC2 — Wed, 09 Aug 2023 07:40:08 GMT

Hi @Edunbar, have you had a chance to set up the BTID again? and if so is it working ok now?

Post back and let me know.

Cheers

John

Re: Rewards card

Edunbar — Wed, 09 Aug 2023 17:05:28 GMT

Hello John,

Thank you so much for your help. My new account with the new BTID is now working with no problem. The old account has gone.

Thanks again,

Ella

Re: Rewards card

JohnC2 — Thu, 10 Aug 2023 08:52:44 GMT

Hi @Edunbar, thanks for the update and great to know it's working ok now.

Cheers

John