This topic

Delete old account

John1949 — Fri, 04 Aug 2023 14:08:53 GMT

I have the same issue. I need to reuse my current email address. Can you send me link to Mods team please

Re: Delete old account

PaddyB — Fri, 04 Aug 2023 14:08:33 GMT

Hi @John1949,

I've moved your post onto its own thread. I'll be able to give you a hand getting that old account removed from your My BT. I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

We have been really busy over the last few days and we're working through a bit of a backlog at the moment. It will be a few days before one of the team will be in touch. If you need this fixed right away, please give BT a call on 0330 1234 150.

Thanks,

Paddy

Re: Delete old account

StuartH — Thu, 10 Aug 2023 12:55:27 GMT

Hi @John1949

Thanks for getting back to my messages.

Great to hear this issue is now resolved for you, I've closed the complaint on this but should you need anything else let me know.

Cheers

Stuart