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2 accounts, causing issues

Gooseycliff — Thu, 10 Aug 2023 11:32:41 GMT

I have 2 accounts listed to the same email address on MyBT.

Only 1 is active. (My new one) How can I remove the inactive one so that I can see the details and make any changes on my active account and claim my rewards as content partner section is not visible in my new account.

thanks

Re: 2 accounts, causing issues

JohnC2 — Thu, 10 Aug 2023 13:23:30 GMT

Hi @Gooseycliff, welcome to the forum and thanks for posting.

The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok. If you don't have another email address post back and let me know.

Cheers

John