https://community.bt.com/t5/Bills-Packages/My-BT-Error-message-We-couldn-t-find-any-account-details-for/m-p/2308865#M158445 <P>Hi, I am trying to access My BT to view bills and also activate the Discovery+ app, however whenever I sign in with my BTID the My BT page gives me the following error message:&nbsp;We couldn’t find any account details for that BT ID. Please try again. (I've had broadband and TV working fine for around 3 months, for context)</P><P>I have previously been with BT so there is an old account no. showing on my profile as well as the current one - could this be causing the issue with the BT ID?</P><P>Can someone please help to delete old accounts associated with my email/BTID and help me to access My BT &amp; Discovery+ please?</P><P>Thanks</P><P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/130414">@RobbieMac</a>&nbsp;</P> Sat, 12 Aug 2023 08:43:33 GMT Phil11000 2023-08-12T08:43:33Z https://community.bt.com/t5/Bills-Packages/My-BT-Error-message-We-couldn-t-find-any-account-details-for/m-p/2308865#M158445 <P>Hi, I am trying to access My BT to view bills and also activate the Discovery+ app, however whenever I sign in with my BTID the My BT page gives me the following error message:&nbsp;We couldn’t find any account details for that BT ID. Please try again. (I've had broadband and TV working fine for around 3 months, for context)</P><P>I have previously been with BT so there is an old account no. showing on my profile as well as the current one - could this be causing the issue with the BT ID?</P><P>Can someone please help to delete old accounts associated with my email/BTID and help me to access My BT &amp; Discovery+ please?</P><P>Thanks</P><P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/130414">@RobbieMac</a>&nbsp;</P> Sat, 12 Aug 2023 08:43:33 GMT https://community.bt.com/t5/Bills-Packages/My-BT-Error-message-We-couldn-t-find-any-account-details-for/m-p/2308865#M158445 Phil11000 2023-08-12T08:43:33Z