Missing content partner

charlie234 — Sat, 12 Aug 2023 16:21:21 GMT

I do not have a ‘content partner’ section on my BT therefore am unable to add my Xbox games pass which I am eligible after signing up to broadband. From reading previous posts it may be because I seem to have 2 accounts linked to my bt ID but I can’t remove the old one. Can anyone help? I’ve been on phone calls and instant messages with bt support but not working.?

thanks.

Re: Missing content partner

RobbieMac — Sat, 12 Aug 2023 17:46:38 GMT

Hi @charlie234

Welcome and thanks for your post!

I am sorry for the problems you're having adding your Xbox Game Pass offer. I appreciate the time you've taken speaking with my colleagues over the phone to try and get this sorted out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Missing content partner

Re: Missing content partner