https://community.bt.com/t5/Bills-Packages/Bt-id/m-p/2308992#M158461 <P>Just taken a new contract but can't activate my bt id,it keeps sending me back to the same screen telling me my date of birth is wrong,please help</P> Sat, 12 Aug 2023 17:42:01 GMT Debbiedoo 2023-08-12T17:42:01Z https://community.bt.com/t5/Bills-Packages/Bt-id/m-p/2308992#M158461 <P>Just taken a new contract but can't activate my bt id,it keeps sending me back to the same screen telling me my date of birth is wrong,please help</P> Sat, 12 Aug 2023 17:42:01 GMT https://community.bt.com/t5/Bills-Packages/Bt-id/m-p/2308992#M158461 Debbiedoo 2023-08-12T17:42:01Z https://community.bt.com/t5/Bills-Packages/Bt-id/m-p/2308996#M158462 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/320172">@Debbiedoo</a></SPAN></P> <P>Welcome and thanks for your post!</P> <P>I am sorry for the problems you're having setting up your BTID. &nbsp;My colleagues in the helpdesk will be able to help you. &nbsp;That'd be the quickest way to getting this sorted out. &nbsp;You can reach the team on 0330 1234 150.</P> <P>Feel free to post back and let me know how you get on chatting with them <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Thanks,</P> <P>Robbie</P> Sat, 12 Aug 2023 18:02:27 GMT https://community.bt.com/t5/Bills-Packages/Bt-id/m-p/2308996#M158462 RobbieMac 2023-08-12T18:02:27Z