https://community.bt.com/t5/Bills-Packages/Billing-notification/m-p/2309196#M158486 <P>I have not received an email notification of my billing since 28th March 2023 when contract ended and I reverted to standard charging. But monthly payments are still being taken by direct debit. I thought it was illegal to take direct debit charges without prior notification. Why have the monthly email notifications stopped?</P> Mon, 14 Aug 2023 09:20:19 GMT martyn51 2023-08-14T09:20:19Z https://community.bt.com/t5/Bills-Packages/Billing-notification/m-p/2309196#M158486 <P>I have not received an email notification of my billing since 28th March 2023 when contract ended and I reverted to standard charging. But monthly payments are still being taken by direct debit. I thought it was illegal to take direct debit charges without prior notification. Why have the monthly email notifications stopped?</P> Mon, 14 Aug 2023 09:20:19 GMT https://community.bt.com/t5/Bills-Packages/Billing-notification/m-p/2309196#M158486 martyn51 2023-08-14T09:20:19Z https://community.bt.com/t5/Bills-Packages/Billing-notification/m-p/2309231#M158490 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/320234">@martyn51</a></SPAN> Thanks for posting, I'm really sorry about that. there have been known issues with email notifications being sent to a small number of customers over the last few months. The bills should still be visible in your <A href="https://www.bt.com/mybt" target="_blank">MyBT </A>account and let you know the date payment is due to be collected.</P> <P>I'll send you a private message so you can get in touch with the moderation team and we'll be happy to get this looked into.</P> <P>Thanks</P> <P>Neil</P> Mon, 14 Aug 2023 11:35:02 GMT https://community.bt.com/t5/Bills-Packages/Billing-notification/m-p/2309231#M158490 NeilO 2023-08-14T11:35:02Z