https://community.bt.com/t5/Bills-Packages/Return-bag-not-received-unable-to-order/m-p/2309377#M158510 Thank you. I did that Tue, 15 Aug 2023 08:08:15 GMT Alisonsteph 2023-08-15T08:08:15Z https://community.bt.com/t5/Bills-Packages/Return-bag-not-received-unable-to-order/m-p/2309366#M158504 <P>No clue if posting in right place but recently changed hubs and accounts ftom 1 bt package to another. Was told a returns back for old hub would arrive&nbsp; to send back equipment.&nbsp; It hasn't. I get reminder emails advising to order one if nothing reviewed. Yet there us no link ir button on mybt to return item. Or order a bag. Irs so frustrating. Have people rang to order their returns bag?</P> Tue, 15 Aug 2023 06:43:47 GMT https://community.bt.com/t5/Bills-Packages/Return-bag-not-received-unable-to-order/m-p/2309366#M158504 Alisonsteph 2023-08-15T06:43:47Z https://community.bt.com/t5/Bills-Packages/Return-bag-not-received-unable-to-order/m-p/2309371#M158507 <P>just phone CS 03301234150 and request returns bag</P> Tue, 15 Aug 2023 07:43:16 GMT https://community.bt.com/t5/Bills-Packages/Return-bag-not-received-unable-to-order/m-p/2309371#M158507 imjolly 2023-08-15T07:43:16Z https://community.bt.com/t5/Bills-Packages/Return-bag-not-received-unable-to-order/m-p/2309377#M158510 Thank you. I did that Tue, 15 Aug 2023 08:08:15 GMT https://community.bt.com/t5/Bills-Packages/Return-bag-not-received-unable-to-order/m-p/2309377#M158510 Alisonsteph 2023-08-15T08:08:15Z