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No content partner section to redeem Xbox Game Pass Ultimate

edwardss — Tue, 15 Aug 2023 21:11:45 GMT

Hello,

I have recently just moved to BT Broadband and got an email 10 days ago to say that I have 12 months game pass ultimate ready to redeem now.

I am going to My BT > Your Products and there is no content partner section that I can see there, Ive looked through every section that I can and can't see anywhere to claim the game pass.

After reading through other posts on here with people having a similar issue I have checked and I do have the account holder status, I do not have any other accounts associated to my email address but I have not been able to see any content partner section for the 10 days since I got the email telling me the gmae pass was ready to claim.

Is there anyone able to help me with this?

Thanks

Re: No content partner section to redeem Xbox Game Pass Ultimate

imjolly — Tue, 15 Aug 2023 21:21:28 GMT

Has your first bill been paid yet?

Re: No content partner section to redeem Xbox Game Pass Ultimate

edwardss — Tue, 15 Aug 2023 21:22:45 GMT

Yes, paid a few days ago. Showing paid in the bills section too

Re: No content partner section to redeem Xbox Game Pass Ultimate

JohnC2 — Wed, 16 Aug 2023 07:26:07 GMT

Hi @edwardss, welcome to the forum and sorry you can't claim your Game Pass.
Are you checking on the web www.bt.com/mybt as it can't be claimed on the app?

Cheers

John

Re: No content partner section to redeem Xbox Game Pass Ultimate

edwardss — Wed, 16 Aug 2023 15:51:18 GMT

Hi @JohnC2

Thanks for getting back to me. Yes that's right, on the website. I haven't tried it on the app.

Thanks

Re: No content partner section to redeem Xbox Game Pass Ultimate

RobbieMac — Wed, 16 Aug 2023 16:09:54 GMT

Thanks for posting back @edwardss and for confirming you're checking this through a web browser and not on the app.

I am sorry for the problems you're having redeeming the Xbox Game Pass offer. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: No content partner section to redeem Xbox Game Pass Ultimate

JohnC2 — Mon, 21 Aug 2023 13:54:38 GMT

Hi @edwardss, Please would you log in on the web and check if the content partner section is now showing and the game pass is available to claim and let me know.

Cheers

John

Re: No content partner section to redeem Xbox Game Pass Ultimate

edwardss — Mon, 21 Aug 2023 14:05:21 GMT

Hi John,

Thanks for getting back to me. Yes I'll check now

Cheers

Re: No content partner section to redeem Xbox Game Pass Ultimate

JohnC2 — Mon, 21 Aug 2023 14:39:10 GMT

Hi @edwardss, thanks for checking that for me and your PM to confirm it's fixed and the game pass is available.

Cheers

John