This topic

Bt app and website won’t show personalised deals

Mwallwork — Thu, 17 Aug 2023 19:25:34 GMT

Hi got a mail from BT asking me to check some personalised deals to renew broadband before my contract expires but just says sorry we can’t show personalised deals now . They even sent a letter asking me to check my deals on the website but nothing . I checked these a month ago and it was was working . I’m not sure why I can’t be shown any deals now ? Any ideas ?

Re: Bt app and website won’t show personalised deals

PaddyB — Fri, 18 Aug 2023 08:50:01 GMT

Hi @Mwallwork,

Thank you for posting. I'm sorry if you can't see your personalised offer. When you log into you MY BT does is show more than one account number?

Thanks,

Paddy

Re: Bt app and website won’t show personalised deals

Mwallwork — Fri, 18 Aug 2023 08:58:47 GMT

No just the one accoint number. This was working for me around 2 months ago as I always used to check

Re: Bt app and website won’t show personalised deals

PaddyB — Fri, 18 Aug 2023 09:13:55 GMT

Hi @Mwallwork,

How long do you have left on your remaining contract?

Thanks,

Paddy

Re: Bt app and website won’t show personalised deals

Mwallwork — Fri, 18 Aug 2023 09:17:58 GMT

Until feb next year however when I checked a month or so ago there were some good deals on 300mb total fibre and 150mb I could have gone to which I now don’t see . I phoned the number on my letter yesterday and was told there were no deals on them and the best I could get was top tier 900mb for far more than I pay currently . I am thinking of leaving and going to Plusnet if I can’t get a good 150mb or 300mb deal but seems odd I had all these deals last month and now it just errors

Re: Bt app and website won’t show personalised deals

RobbieMac — Fri, 18 Aug 2023 12:44:41 GMT

Hi @Mwallwork

Thank you for posting back!

I am sorry you're having problems viewing the personalised offers. Normally you'd see offers in the last 3 months of your re-contract window however I take your point that you could see deals on your profile previously.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie