Getting "Sorry, we can't get your account details" message

Mexicola — Thu, 17 Aug 2023 22:17:09 GMT

Hi,

I have been trying to access my billing details on MyBT via mobile and PC/Laptop. Unfortunately, all I get is the message "Sorry, we can't get your account details at the moment". It says I have 4 accounts connected to my BT ID, however I am unable to switch between them on either mobile or PC. As far as I am aware, the homepage for MyBT doesn't show any BT account number - so really unsure what's going on.

Re: Getting "Sorry, we can't get your account details" message

PaddyB — Fri, 18 Aug 2023 09:05:48 GMT

Hi @Mexicola,

Thank you for posting and welcome to the Community. I'm sorry if you're having problems viewing your account through your My BT. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

This topic

Getting "Sorry, we can't get your account details" message

Re: Getting "Sorry, we can't get your account details" message