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Unexpected charges on recent bill - having recently renewed contract (nightmare experience)

mc1975 — Fri, 18 Aug 2023 11:39:29 GMT

Sorry to bother you all.

After an absolute nightmare of a time trying to renew my contract with BT, which was an ongoing saga from 16th July, finally sorted 25th July :(, I've received my most recent bill and it is a more than I was expecting with additional charges. I understand that it is a crossover bill incorporating both old charges (we were out of contract for months prior to renewing) and the new contract, but we appear to have a penalty charge and also call costs incurred whilst trying desperately to sort the issues out (I think I must have spoken to at least 5 different people over the period of trying to sort things out).

Who do I need to speak with to try and get these charges sorted please? I'm conscious of using a telephone number again in case I get charged again.

I'll be honest, part of me wishes I'd just moved to Sky 😞

Any advice much appreciated. Thank you

Re: Unexpected charges on recent bill - having recently renewed contract (nightmare experience)

iniltous — Fri, 18 Aug 2023 11:47:30 GMT

Calls to BT are ‘free’, 03301234150
Calls to 0330 1234 150 are free when calling from the BT network. Calls from other networks may be charged.

Re: Unexpected charges on recent bill - having recently renewed contract (nightmare experience)

imjolly — Fri, 18 Aug 2023 12:31:22 GMT

if you have your bill then the numbers and call charges are shown so you can see what numbers were called and cost of call