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Problem showing personalised deals on MyBT

sg6 — Fri, 18 Aug 2023 12:34:07 GMT

I have the same problem. New fibre BB+EE (only internet) install.

I have been emailed a bill but the figure is not what the original contract said, which was about 35/mth, now about 50.

The install had to be rearranged a few times and it seems that the account was cancelled and then reactivated but with no services added. I was given 1 month free and an EE box was sent, which I used until the fibre was installed.

The website says that no bill is due (because 1 month free?).
The My BT site doesn't show any services and there is only one account, with no products added yet.

Should I add BB or will that mean I will get another bill?

Problem showing personalised deals on MyBT

sg6 — Fri, 18 Aug 2023 12:34:52 GMT

I had the bill part sorted by an online chat.
The extra was for install+ee box.
The problem was that the original account is inactive,
and there was another added but they forgot to tell me!
Website still has the original account, so I can't access new deals and so on.
Do I need to remove the original account?

Re: Problem showing personalised deals on MyBT

RobbieMac — Fri, 18 Aug 2023 12:42:56 GMT

Hi @sg6

Welcome to the BT Community and thank you for your posts! I have moved your posts to start your own thread discussion.

I am sorry for the problems you're having viewing your personalised offers on your MyBT profile. We'll pick this up and give you a hand until this is all sorted.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie