Cant activate BT ID

DF2022 — Fri, 18 Aug 2023 13:42:17 GMT

HI I cant login into my account, it says my BT ID has not yet been activated, i request a new activation email, which i follow, complete the info and it says its all done, when i try to login in it goes back to the same thing, BT ID not yet activated. I have been with BT for a number of years and previously could access my account. i have contacted BT twice about this issue and spoken to the technical team, who assured that it would be fixed, but the issue remains.

Re: Cant activate BT ID

RobbieMac — Fri, 18 Aug 2023 15:27:59 GMT

Hi @DF2022

Thank you for your post and welcome back!

I am sorry for the problems you're having activating your BTID. I understand you've followed all the steps in the email and you're still having the same issues. I appreciate the time you have spent on the phone with my colleagues to try and get this resolved.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Cant activate BT ID

Re: Cant activate BT ID