This topic

We couldn’t find any account details for that BT ID. Please try again

oscardela876 — Sat, 19 Aug 2023 00:43:39 GMT

When attempting to access anything on my account i'm receiving the following message:

"We couldn’t find any account details for that BT ID. Please try again"

My account appears to be attached, but I'm still unable to view any information on billing, payment or usage.

Please can you assist with fixing this issue?

Re: We couldn’t find any account details for that BT ID. Please try again

FIZZYLP — Sat, 19 Aug 2023 05:41:50 GMT

Good Morning @oscardela876

Welcome to the community forums and thank you for your message today.

let’s see if we can get this resolved… Please follow these steps below:

Forgotten your BT ID username?

This is usually your email address. If you've forgotten your username, you can get a reminder by following the steps in the link below. You'll need your email address, phone number and the answer to the security question you chose when you set up the account.

Remind me of my BT ID username

Forgotten your BT ID password?

You chose a password when you created your BT ID. If you've forgotten it, you can reset it by following the steps in the link below. You'll need your username (usually your email address) and access to the phone number or email address for your BT account.

Reset your BT ID password

If none of the above work please try creating a new account.

Create a new account

Re: We couldn’t find any account details for that BT ID. Please try again

DavidM — Sat, 19 Aug 2023 08:00:44 GMT

Hi @oscardela876 and welcome to our community.

Please try @FIZZYLP advice and let us know how you get on.

Cheers

David