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Return kit but nothing to return

jamieshin — Sat, 19 Aug 2023 11:07:44 GMT

I have just recently upgraded my broadband to include a wireless disc . I have recieved the disc and connected all fine. I now have recieved a returns pack but i have nothing to return. I dont want to be charged for not returning but theres nothing i have to return. I have a smarthub 2 and one wireless disk so nothing to send back to BT.

Re: Return kit but nothing to return

FIZZYLP — Sat, 19 Aug 2023 11:28:44 GMT

Good Afternoon @jamieshin welcome to the community and thank you for your message.

I completely agree with you that you don’t want to be charged for equipment not being returned.

BT would of sent communications to your email/phone, should also shown on MyBT as well.

If no such communication exists then you probably don’t have equipment to return but if you wanted to make sure you could contact BT Directly.

Re: Return kit but nothing to return

DavidM — Sat, 19 Aug 2023 11:37:40 GMT

Hi @jamieshin and welcome to our community.

Thanks for posting about the rerurns request. I can clear this up for you. Check your inbox for my message and drop me a reply with the details.

Thanks @FIZZYLP for the post.

Cheers

David

Re: Return kit but nothing to return

jamieshin — Sat, 19 Aug 2023 11:45:50 GMT

Spoke to BT over the phone and all sorted .

thanks for the help guys . Appreicate it .

Re: Return kit but nothing to return

DavidM — Sat, 19 Aug 2023 11:47:14 GMT

Thanks for the update @jamieshin .

Cheers

David

Re: Return kit but nothing to return

FIZZYLP — Sat, 19 Aug 2023 12:08:55 GMT

Not a problem @jamieshin

glad we was able to get this resolved.