This topic

How do I remove an old account

Smithy25 — Sun, 13 Aug 2023 12:07:52 GMT

I appear to have an old unused BT account that shows on My BT. I would like to delete it but don't know how. Can anyone please help?

DanielS — Sun, 13 Aug 2023 13:27:50 GMT

Welcome to our Community, thanks for joining.

I can get that old account removed for you.

I'm going to send you a private message that you can reply back to my team on.

We work for BT so can help you.

Thanks

DanielS

JohnC2 — Mon, 14 Aug 2023 07:29:01 GMT

Hi @Smithy25, thanks for your PM to say you've called in and got this fixed.

Cheers

John

Smithy25 — Sun, 20 Aug 2023 11:51:21 GMT

Whatever they did when I called it hasn't worked. Please can you help me?

NeilO — Sun, 20 Aug 2023 12:36:17 GMT

Hi, @Smithy25 I'm sorry about that. If you reply with your details to the private message @DanielS sent we'll be happy to help.

Neil

Smithy25 — Sun, 20 Aug 2023 13:07:19 GMT

Done

Smithy25 — Sun, 20 Aug 2023 13:07:59 GMT

I have done this

DavidM — Sun, 20 Aug 2023 14:30:36 GMT

Thanks for taking my call @Smithy25 .

That's been removed for you now.

Cheers

David