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Bills - can't see current or previous billing history

Julie_C — Sun, 20 Aug 2023 14:29:29 GMT

Hi, I can't see my current or previous billing history. When I click on the link all I see are products available to me but no bill details. Please can someone help ? Thanks.

Re: Bills - can't see current or previous billing history

NeilO — Sun, 20 Aug 2023 15:27:40 GMT

Hi, @Julie_C welcome to the community and thanks for posting, if you log in using this MyBT link and click on 'Your bills and usage' do your bills show?

Thanks

Neil

Re: Bills - can't see current or previous billing history

Julie_C — Sun, 20 Aug 2023 15:43:28 GMT

Hi Neil, I do see 'Your bills and usage' but when I click on any of those links I only see 'Your Products' and icons for Broadband, Landline etc. with 'Add now' in all of those icons

Re: Bills - can't see current or previous billing history

NeilO — Sun, 20 Aug 2023 15:36:59 GMT

@Julie_C If you click 'Your details' then 'Account' does it show the correct account number and that you're the account holder?

Thanks

Neil

Re: Bills - can't see current or previous billing history

Julie_C — Sun, 20 Aug 2023 16:02:34 GMT

All I see is 'Your role on this account' and 'Service User' I don't see any of my account details for some reason

Re: Bills - can't see current or previous billing history

DavidM — Sun, 20 Aug 2023 16:08:52 GMT

Thanks for the reply @Julie_C .

Have you claimed account holder status ?

Cheers

David

Re: Bills - can't see current or previous billing history

Julie_C — Sun, 20 Aug 2023 16:41:04 GMT

Hi David, I've forgotten my account number so now have to wait until I receive a letter to remind me of it before I can claim to be the account holder by the looks of it. I could previously see my bill and details but left working for Openreach end of July. Since I've left I cannot see any of my details even though I've had the landline for over 20 years.

Re: Bills - can't see current or previous billing history

DavidM — Mon, 21 Aug 2023 07:54:02 GMT

Thanks for the reply @Julie_C

Lets see how you get on once you get on when you receive the account number. If you're still having problems after that let me know.

Cheers

David