https://community.bt.com/t5/Bills-Packages/Activate-my-bt-id/m-p/2310522#M158658 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/320558">@Shikariunite</a></SPAN> and welcome to our community.</P> <P>I'm sorry you're having problems setting up the BTID for you mums acount.</P> <P>It sounds like the information on the account doesn't match so we'll need to take a look at that for you. I've sent you a message so please check your inbox and drop me over a reply with the details.</P> <P>Cheers</P> <P>David</P> Mon, 21 Aug 2023 09:03:07 GMT DavidM 2023-08-21T09:03:07Z https://community.bt.com/t5/Bills-Packages/Activate-my-bt-id/m-p/2310495#M158653 <P>Hello.</P><P>Trying to activate my mums account as she is now with you but says her date of birth is incorrect.</P><P>&nbsp;</P><P>&nbsp;</P><P>Please assist.</P><P>Thanks.</P> Mon, 21 Aug 2023 07:26:51 GMT https://community.bt.com/t5/Bills-Packages/Activate-my-bt-id/m-p/2310495#M158653 Shikariunite 2023-08-21T07:26:51Z https://community.bt.com/t5/Bills-Packages/Activate-my-bt-id/m-p/2310522#M158658 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/320558">@Shikariunite</a></SPAN> and welcome to our community.</P> <P>I'm sorry you're having problems setting up the BTID for you mums acount.</P> <P>It sounds like the information on the account doesn't match so we'll need to take a look at that for you. I've sent you a message so please check your inbox and drop me over a reply with the details.</P> <P>Cheers</P> <P>David</P> Mon, 21 Aug 2023 09:03:07 GMT https://community.bt.com/t5/Bills-Packages/Activate-my-bt-id/m-p/2310522#M158658 DavidM 2023-08-21T09:03:07Z