This topic

Watching using BT box after cancellation

Anubis1973m — Sat, 19 Aug 2023 12:24:03 GMT

Hi,

Due to BT not fulfilling their promises and contract properly. I may need to cancel my BT TV subscription so I can go on a rolling contract for services (phone/broadband) and cancel the tv part.

If I cancel the BT TV part, will I still be able to use the BT box for Freeview channels such as BBC1 etc… or will box completely stop working . Also I’m guessing any saved films/shows will also be unavailable. BT box is a really old box , probably over 10 years old

To confirm we will still have internet with them and phone but not TV contract.

BT has been a farce from beginning to end and give me false information just to get me into contract , which they couldn’t reverse (under 14 days)

Thanks

Hello @Anubis1973m and welcome to the community. I’m sor...

FIZZYLP — Sat, 19 Aug 2023 18:24:34 GMT

Hello @Anubis1973m and welcome to the community.

I’m sorry to hear about your troubles.

Yes if you cancel BT cannot block the FreeView side of things as it’s free to view no subscription required BUT you’ll be charged £140 for FAILING to return the TV box if it’s a BT TB Pro Box, you can continue to use on FreeView but it’s always recommended to return the equipment.

Re: Watching using BT box after cancellation

Anubis1973m — Sat, 19 Aug 2023 12:25:11 GMT

BT box is over 10 years old is a box without any form of wifi

Re: Watching using BT box after cancellation

FIZZYLP — Sat, 19 Aug 2023 12:43:02 GMT

Hello @Anubis1973m thanks for the updated information.

Mira unlikely BT would request this TV Box back, is it a Z4 Box by any chance?

You can continue to use FreeView on the tv box just paid subscriptions will be removed.

Re: Watching using BT box after cancellation

Anubis1973m — Sat, 19 Aug 2023 12:51:31 GMT

It’s basically an old YouView box

Re: Watching using BT box after cancellation

TimCurtis — Sat, 19 Aug 2023 15:13:49 GMT

@Anubis1973m

If you got the box before 13/12/2019 then regardless as to what anyone in Customer Support says then the box is yours to keep.

Here's the link that confirms that.

Obviously any subscription recordings will not be playable but it will continue to function as a Freeview player/recorder.

Re: Watching using BT box after cancellation

zulu17 — Sat, 19 Aug 2023 17:24:25 GMT

Hi @Anubis1973m

Most points have been made by others

If you have a Youview box connected to a BT broadband line and no BT TV subscription then

The box will retain a BT skin (as this is determined by the ISP that is connected). That also means that the BT channels will still be listed in the EPG unless you hide them

The aerial delivered Freeview channels will be as before. Existing recordings from these channels will remain and be playable , new recordings can be made.

Old BT Tv subscription channels recordings will remain on the box but will not be playable unless you take out a subscription again that includes those channels.

Software updates and app updates will continue to be available whilst that model of box continues to be supported.

Re: Watching using BT box after cancellation

Anubis1973m — Mon, 21 Aug 2023 12:33:24 GMT

Just cancelled my TV , said I need to return box to them or £30 charge .

This is an old BT TV box (you view box) was many years before 2019.

Do I ignore the returns or have to contact them again. I know I have to return the Wi-Fi discs and will be doing so but the BT box