Removing old redundant BT account

DevR — Mon, 21 Aug 2023 12:34:36 GMT

I have come back to BT after more than 10 years

I have 2 accounts in my accounts section

How do I remove the old redundant account?

Thanks

Re: Removing old redundant BT account

JohnC2 — Mon, 21 Aug 2023 15:32:39 GMT

Hi @DevR welcome back and the old account will cause issues with your BTID.

The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok.
If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll raise the request to get the current BTID fixed.
Cheers
John

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Removing old redundant BT account

Re: Removing old redundant BT account