This topic

Didn’t get a final bill

Mikee7 — Tue, 22 Aug 2023 20:31:39 GMT

Hi.

After leaving BT broadband on 11 May I received an email saying my services will stopped on 09 Jun. Since that I didn’t get any final bill, instead I getting full bills for the package every month.

Phone calls, web chats and complaints to doesn’t help I don’t know what have to do and how to resolve it. Does anyone could help me please,

Thanks,

Michael

Re: Didn’t get a final bill

JohnC2 — Wed, 23 Aug 2023 07:58:43 GMT

Hi @Mikee7, sorry you're still waiting on a final bill and still getting charged for service.

When you contacted us did anyone explain what was causing this? ie your order hadn't fully closed and if so when it would be fixed?

Cheers

John

Re: Didn’t get a final bill

Mikee7 — Wed, 23 Aug 2023 11:55:06 GMT

Hi. Thanks yours reply,

it has not been fully resolved, the problem still exists and I no longer live at this address, there is probably another provider but I can’t understand why broadband has not been disconnecting, I return smart hub and everything so, I no use it.
I’ve got a confirmation emails,

My account show me the another bill is estmated on 18 sep

BT was to contact me but I didn't get any response,

please help if possible

thanks

Re: Didn’t get a final bill

JohnC2 — Wed, 23 Aug 2023 13:15:48 GMT

Hi @Mikee7, thanks for posting back and confirming that for us.

So you don't have service with us at your new address and just need the account from your old address closed. We'll be happy to get this sorted for you and I've sent you a Private Message so you can get in touch with the Mod team for help.

Cheers

John