https://community.bt.com/t5/Bills-Packages/Old-account/m-p/2311097#M158731 <P>Hi I have an old account linked to my email which seems to prioritised when I log into MyBT and it is causing issues with me viewing my bills and seeing my products. How do I go about removing it?</P> Thu, 24 Aug 2023 11:26:36 GMT mphillips057 2023-08-24T11:26:36Z https://community.bt.com/t5/Bills-Packages/Old-account/m-p/2311097#M158731 <P>Hi I have an old account linked to my email which seems to prioritised when I log into MyBT and it is causing issues with me viewing my bills and seeing my products. How do I go about removing it?</P> Thu, 24 Aug 2023 11:26:36 GMT https://community.bt.com/t5/Bills-Packages/Old-account/m-p/2311097#M158731 mphillips057 2023-08-24T11:26:36Z https://community.bt.com/t5/Bills-Packages/Old-account/m-p/2311099#M158733 <DIV style="overflow:auto;"> <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/320720">@mphillips057</a></SPAN></P> <P>Welcome to the BT Community and thank you for your post!</P> <P>I am sorry for the problems you're having with the old account linked to your BTID profile. &nbsp;One of our guides in the helpdesk will be able to help sort this out. &nbsp;You can reach them on 0330 1234 150.</P> <P>Feel free to post back and let me know how you get on chatting with them <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Thanks,</P> <P>Robbie</P> </DIV> Thu, 24 Aug 2023 12:00:36 GMT https://community.bt.com/t5/Bills-Packages/Old-account/m-p/2311099#M158733 RobbieMac 2023-08-24T12:00:36Z