This topic

Return my kit

DebbyT — Mon, 06 Mar 2023 14:17:41 GMT

I have cancelled my contract and been told a bag would be sent to return the kit, over a month ago and it hasn’t arrived.

I can’t find return my kit on the webpage. Can you help please?

Re: Return my kit

DavidM — Mon, 06 Mar 2023 14:56:47 GMT

Hi @DebbyT and welcome to our community.

I'm sorry you haven't received the reutrns kit. I can help with this. Please check your inbox for my message and drop me over a reply with the details.

Cheers

David

Re: Return my kit

DavidM — Wed, 08 Mar 2023 14:54:04 GMT

Thanks for sending over the details @DebbyT .

That's on its way to you now.

Cheers

David

Re: Return my kit

gilund — Thu, 24 Aug 2023 18:22:50 GMT

Hi @DavidM . Having same problem here. No bag sent after 2 weeks, being chased, no optio. To order via myBT. Please can you assist ? Thanks

Re: Return my kit

StuartH — Thu, 24 Aug 2023 18:27:40 GMT

Hi @gilund

I've sent you a private message so you can send over your details so we can look at this for you.

It might take a few days but we can help.

Thanks

Stuart