This topic

New customer can't view online account

Smithy25 — Fri, 25 Aug 2023 06:06:53 GMT

I have been with BT for years and recently switched my mum over to BT on 23 August. I am managing her online account but when I login I can only see my account.

I have received an email to say that her bill is ready to view but I'm unable to view it. The worst thing about this is that the line is not working and has a fault, yet she has been billed. Not the best of starts.

Please can you help

Re: New customer can't view online account

Keith_Beddoe — Fri, 25 Aug 2023 06:11:29 GMT

@Smithy25

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

Re: New customer can't view online account

Smithy25 — Fri, 25 Aug 2023 06:16:07 GMT

Thank you