https://community.bt.com/t5/Bills-Packages/Returned-Kit-2-Items-Marked-Returned-1-Still-Showing-Awaiting/m-p/2311231#M158789 <P>Hi, I sent back 3 items of kit in two bags (Smart Hub 2 and TV Box Pro in one and Smart Hub in the other). &nbsp;Whilst I’ve had an email to confirm receipt of ALL the kit, the Smart Hub is still showing as Awaiting Return on the order, the others are showing as Returned. &nbsp;Is it just a case of waiting?</P> Fri, 25 Aug 2023 11:31:57 GMT Schusti 2023-08-25T11:31:57Z https://community.bt.com/t5/Bills-Packages/Returned-Kit-2-Items-Marked-Returned-1-Still-Showing-Awaiting/m-p/2311231#M158789 <P>Hi, I sent back 3 items of kit in two bags (Smart Hub 2 and TV Box Pro in one and Smart Hub in the other). &nbsp;Whilst I’ve had an email to confirm receipt of ALL the kit, the Smart Hub is still showing as Awaiting Return on the order, the others are showing as Returned. &nbsp;Is it just a case of waiting?</P> Fri, 25 Aug 2023 11:31:57 GMT https://community.bt.com/t5/Bills-Packages/Returned-Kit-2-Items-Marked-Returned-1-Still-Showing-Awaiting/m-p/2311231#M158789 Schusti 2023-08-25T11:31:57Z https://community.bt.com/t5/Bills-Packages/Returned-Kit-2-Items-Marked-Returned-1-Still-Showing-Awaiting/m-p/2311236#M158791 <P>you can phone CS 03301234150 and get them to update the records especially if you have confirmation that both return bags received</P> Fri, 25 Aug 2023 12:11:25 GMT https://community.bt.com/t5/Bills-Packages/Returned-Kit-2-Items-Marked-Returned-1-Still-Showing-Awaiting/m-p/2311236#M158791 imjolly 2023-08-25T12:11:25Z