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BT fibre without a landline

JulioP — Mon, 28 Aug 2023 10:29:02 GMT

Hi,

My current contract for BT fibre includes a landline, but I have actually never used, I don't even own a device to do so.

I have noticed now there is an option for new customers to take BT / EE fibre without a landline for a discounted price (£5 or 6 less)

I wonder if I could move to the option without a landline, even though I am still in contract?

Thanks, Julio

Re: BT fibre without a landline

imjolly — Mon, 28 Aug 2023 11:16:50 GMT

you should be able to change to Broadband only but that will mean starting a new contract and may result in an increase in cost depending on the deals available just now. try phoning retentions team 08007831401 and see what you can negotiate

Re: BT fibre without a landline

iniltous — Mon, 28 Aug 2023 11:47:09 GMT

I don’t know if you are on ‘Digital Voice’ for the landline you don’t want or use , but ( apparently ) when advised of the switch to DV , currently it comes with the option to move to a broadband service only , so rather than BT implementing the switch to DV , if the customer advises it , the more appropriate action taken is to remove the telephony service.

Re: BT fibre without a landline

JulioP — Mon, 28 Aug 2023 12:36:21 GMT

Thanks @imjolly , my fibre price is actually not cheap after the April increase, but have good deal on BTTV. I will ring them and see what they say.

@iniltous yes, I'm on digital voice, I migrated maybe one or two years ago, but wasn't given an option to remove the landline.