This topic

End Contract

Vilius — Tue, 29 Aug 2023 05:49:40 GMT

Hello, I no longer live in UK and cannot call customer service. Need to end payments for unnecessary service but cannot find a way to do that.

Re: End Contract

Keith_Beddoe — Tue, 29 Aug 2023 06:03:29 GMT

@Vilius

https://www.bt.com/help/contact-bt/account-and-billing/broadband

From outside the UK

+44 150 174 7714

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

Re: End Contract

Vilius — Tue, 29 Aug 2023 06:05:04 GMT

Phoning is not an option. Cannot call outside the country of residence.

Re: End Contract

Keith_Beddoe — Tue, 29 Aug 2023 06:10:57 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Phoning is normally the only option as the account holder needs to be verified.

Re: End Contract

Vilius — Tue, 29 Aug 2023 06:14:10 GMT

How about in non normal circumstances?

Re: End Contract

gg30340 — Tue, 29 Aug 2023 06:56:19 GMT

@Vilius wrote:

How about in non normal circumstances?

The same as "normal circumstances".