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Can not validate

Abhinav — Tue, 29 Aug 2023 20:39:18 GMT

Hello, I am unable to validate my account. Whenever I try to put in my birth date it says it is incorrect...

Re: Can not validate

JohnC2 — Wed, 30 Aug 2023 10:53:33 GMT

Hi @Abhinav, welcome to the forum and thanks for posting.

Are you trying to set up your BTID or having trouble resetting your email password?

Cheers

John

Re: Can not validate

Abhinav — Wed, 30 Aug 2023 11:06:11 GMT

Hello,

I am trying to set up BTID.

Sincerely,

Abhinav

Re: Can not validate

JohnC2 — Wed, 30 Aug 2023 11:24:28 GMT

Hi @Abhinav, thanks for clarifying that for us. If it's still not working then the best option would be to delete the BTID and set it up again. We would need to do the delete for you so I've sent you a Private Message so you can get in touch with us and get this resolved.

Cheers

John

Re: Can not validate

JohnC2 — Tue, 05 Sep 2023 12:30:15 GMT

Hi @Abhinav, thanks for taking the time to speak with me on Saturday.

The BTID has been deleted now so please set it up again at www.bt.com/mybt and choose the option for Don't have a BTID - 'Create One' and it should work ok for you.

Cheers

John