https://community.bt.com/t5/Bills-Packages/Activate-BT-ID/m-p/2312140#M158942 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/320858">@liamJenkins</a></SPAN> welcome to the community and thanks for posting. In these circumstances we find the easiest way to fix it is to delete the BT ID which will allow you to set it up again with your new account information.</P> <P>I'll send you a private message so you can get in contact with your details.</P> <P>Thanks</P> <P>Neil</P> Wed, 30 Aug 2023 15:41:39 GMT NeilO 2023-08-30T15:41:39Z https://community.bt.com/t5/Bills-Packages/Activate-BT-ID/m-p/2311548#M158837 <P>Hi,</P><P>I have recently purchased a package from BT, however I believe the engineer heard my birthday wrong over the phone, therefore when trying to activate my BT ID, it’s telling me the security details are wrong.</P><P>How do I get a fix for this?</P><P>Thank you.</P> Sun, 27 Aug 2023 10:21:56 GMT https://community.bt.com/t5/Bills-Packages/Activate-BT-ID/m-p/2311548#M158837 liamJenkins 2023-08-27T10:21:56Z https://community.bt.com/t5/Bills-Packages/Activate-BT-ID/m-p/2312140#M158942 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/320858">@liamJenkins</a></SPAN> welcome to the community and thanks for posting. In these circumstances we find the easiest way to fix it is to delete the BT ID which will allow you to set it up again with your new account information.</P> <P>I'll send you a private message so you can get in contact with your details.</P> <P>Thanks</P> <P>Neil</P> Wed, 30 Aug 2023 15:41:39 GMT https://community.bt.com/t5/Bills-Packages/Activate-BT-ID/m-p/2312140#M158942 NeilO 2023-08-30T15:41:39Z