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Cannot see new account in myBT

vipinrad — Wed, 30 Aug 2023 22:29:02 GMT

Hi,

I recently got a new account from BT but myBT only shows the old one.

Re: Cannot see new account in myBT

NeilO — Thu, 31 Aug 2023 10:02:46 GMT

Hi @vipinrad welcome to the community and thanks for posting. If you have more than one account you can toggle between them using the drop down option.

If the new account hasn't been added to your BT ID try logging in to MyBT on a browser, click Your details then Account, from that webpage you should be able to add your new account number.

Thanks

Neil

Re: Cannot see new account in myBT

vipinrad — Sat, 02 Sep 2023 11:17:34 GMT

Thanks, i can see my new account under My Details -> Account details but when I click on My Products, it switches back to the old one and the drop down to switch account does not appear. I'm not able to see the product under by new account.

Re: Cannot see new account in myBT

DavidM — Sat, 02 Sep 2023 11:32:42 GMT

Hi @vipinrad and thanks for the reply.

I can get the old account removed for you which should clear this up. Check your inbox for my message and drop me over a reply with the details.

Cheers

David