https://community.bt.com/t5/Bills-Packages/Re-Removing-old-BT-Account/m-p/2312541#M159029 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321084">@Jeremyperl</a></SPAN>, welcome to the forum and thanks for posting. I've moved your post to create your own thread as the previous one is already resolved.<BR /><SPAN style="background-color:white;">The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok.</SPAN><BR /><SPAN style="background-color:white;">If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team for help fixing the current BTID.</SPAN><BR /><SPAN style="background-color:white;">Cheers</SPAN><BR /><SPAN style="background-color:white;">John</SPAN></P> Fri, 01 Sep 2023 15:27:09 GMT JohnC2 2023-09-01T15:27:09Z https://community.bt.com/t5/Bills-Packages/Re-Removing-old-BT-Account/m-p/2312516#M159028 <P>I have the same issue. How do I solve please?</P> Fri, 01 Sep 2023 13:09:57 GMT https://community.bt.com/t5/Bills-Packages/Re-Removing-old-BT-Account/m-p/2312516#M159028 Jeremyperl 2023-09-01T13:09:57Z https://community.bt.com/t5/Bills-Packages/Re-Removing-old-BT-Account/m-p/2312541#M159029 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321084">@Jeremyperl</a></SPAN>, welcome to the forum and thanks for posting. I've moved your post to create your own thread as the previous one is already resolved.<BR /><SPAN style="background-color:white;">The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok.</SPAN><BR /><SPAN style="background-color:white;">If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team for help fixing the current BTID.</SPAN><BR /><SPAN style="background-color:white;">Cheers</SPAN><BR /><SPAN style="background-color:white;">John</SPAN></P> Fri, 01 Sep 2023 15:27:09 GMT https://community.bt.com/t5/Bills-Packages/Re-Removing-old-BT-Account/m-p/2312541#M159029 JohnC2 2023-09-01T15:27:09Z