Persistent My BT error message?

branterson — Sat, 02 Sep 2023 11:25:34 GMT

Hello.

I'm coming to the end of my contract and want to review my TV package options but when I go to Your Products > TV and Sport I get the following error message:

Sorry, we can’t get your account details at the moment

This error has persisted for a while now so not confident it will fix itself!

Other posters seem to have required a BT team member to fix some account linking issue in the background...

Any help much appreciated.

Cheers,

Grant

Re: Persistent My BT error message?

DavidM — Sat, 02 Sep 2023 11:47:17 GMT

Hi @branterson and welcome to our community.

Thanks for posting about your BTiD, sorry you're having problems viewing your products. I can help. Please check your inbox for my message and drop me over a reply with the details.

Cheers

David

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Persistent My BT error message?

Re: Persistent My BT error message?