This topic

Remove Old Accounts from myBT

AliT82 — Mon, 04 Sep 2023 13:33:39 GMT

Having spent a long time on the phone this morning to BT I have finally managed to get my new account linked to my BTID however two old accounts are still linked. I haven't been with BT for over 10 years so not quite sure why you still hold these details.

They seem to be causing issues with the app and keeps defaulting to a closed account every time I swap pages when logged in on my laptop.

Why is it that add an account is an option but delete an account is not?

Re: Remove Old Accounts from myBT

PaddyB — Mon, 04 Sep 2023 18:42:29 GMT

Hi @AliT82,

Thank you for posting and welcome to the Community.

If you send me your details, I'll be able to help you get that old account removed.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Remove Old Accounts from myBT

JohnC2 — Fri, 08 Sep 2023 18:41:46 GMT

Hi @AliT82, thanks for your PM earlier to confirm that your BTID is now working ok.

Cheers

John