Upgrade - can't get Sports HD

Andy___H — Mon, 04 Sep 2023 18:36:52 GMT

Hi,

I am trying to upgrade my out of contract package, so am trying to choose:

- BT Sport only with HD add-on, 2 items added to basket

- Then I need to upgrade my fibre as it's also out of contract, and it's offering a great Halo 3+ deal, so add that also, and off to checkout

- But on checkout the HD add-on disappears, with no option to re-add it.

So can I just put in the order for BT Sport & Halo 3+, and then add on HD after as a separate add-on on another order? Am I better off doing this on the phone?

Cheers,

Andy

Re: Upgrade - can't get Sports HD

Weerab1983 — Tue, 05 Sep 2023 07:10:45 GMT

Yes I would just give them a call there's a number of phone numbers depending on what your doing

Below is a link for existing customers. Just tap on the corresponding box and you will get the correct number to call.

https://www.bt.com/help/contact-bt/orders-and-upgrades/existing-customer

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Upgrade - can't get Sports HD

Re: Upgrade - can't get Sports HD