This topic

Compensation

CabbyPatch1 — Tue, 05 Sep 2023 09:52:40 GMT

How is BT compensation for delayed installation paid?

can it be paid to my bank account?

Re: Compensation

Keith_Beddoe — Tue, 05 Sep 2023 10:22:24 GMT

@CabbyPatch1

Welcome to this user forum for BT Retail phone and broadband customers.

Its paid as a credit to your broadband account.

Re: Compensation

CabbyPatch1 — Tue, 05 Sep 2023 10:59:21 GMT

Can’t it be paid as a lump sum to my bank account

Re: Compensation

Keith_Beddoe — Tue, 05 Sep 2023 11:10:41 GMT

@CabbyPatch1

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators and one of them has already confirmed that the only option is via a credit to your account. Surely that is the same thing, as you will be paying for a long term contract, so bill credits will help towards the cost.

Wait until your next bill, and you should see a credit applied. If its a large amount, then its likely to be credited over a number of months.