This topic

Account Closure

lvlister2020 — Thu, 07 Sep 2023 22:25:10 GMT

Good Evening,

My nana has been moved to a care home which the property the phone line is billed from will be vacated and the keys handed in on the 10th of September, and I am needing to close the account and pay anything outstanding, she doesnt have the mental capability to do this so as her grandson I have took over and am needing to get this closed to make sure all loose ends are tied up, can anyone help me with this process of where I will need to go.

Regards,

Chris

Re: Account Closure

Keith_Beddoe — Fri, 08 Sep 2023 05:36:40 GMT

@lvlister2020

I have asked a moderator to assist.

Re: Account Closure

NeilO — Fri, 08 Sep 2023 07:30:31 GMT

Hi @lvlister2020 welcome to the community and thanks for posting. I'll send you a private message in a moment so you can get in touch with your nana's details, we'll be able to help you with the closure of her BT account.

Thanks
Neil

Re: Account Closure

lvlister2020 — Fri, 08 Sep 2023 09:02:55 GMT

Hi Neil thank you Ill await your message.

Re: Account Closure

lvlister2020 — Fri, 08 Sep 2023 09:03:16 GMT

Thank you.

Re: Account Closure

NeilO — Fri, 08 Sep 2023 09:04:43 GMT

@lvlister2020 it should be with you now.

Re: Account Closure

DanielS — Sat, 09 Sep 2023 14:36:50 GMT

Hi @lvlister2020,

Thank you so much for taking the time to speak with me today.

I have stopped all billing from today and I've placed an order to stop the line. It will be completed fully on Monday.

I hope your Nanny is doing well. If you need anything, please feel free to come back to me.

Thank you

DanielS