This topic

Content partner not showing

nickc25 — Wed, 06 Sep 2023 23:21:15 GMT

I got the package that included 1 year game pass. I spoke to the people on BT chat and then on the phone, they didn’t believe me that the content partner section wasn’t showing.

It seems that it’s related to dormant accounts causing the issue? My account says multiple accounts but there’s no drop-down for it. It says I am the account holder too. I just want to be able to redeem this, they should just send activation codes via email as it would be much easier.

Thanks 🙂

Re: Content partner not showing

JohnC2 — Thu, 07 Sep 2023 09:41:52 GMT

Hi @nickc25, welcome to the forum and thanks for posting. It sounds like you've an old account also linked to your BTID.

If you have then the quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok.
If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll raise the request to get the current BTID fixed.
Cheers
John

Re: Content partner not showing

nickc25 — Thu, 07 Sep 2023 13:36:28 GMT

So sign up with BT with another email and then add it to my account for it to show?

I got the email and text to say go to content partner and there’s no content partner on there, spent several hours yesterday and gave up 😞

Re: Content partner not showing

nickc25 — Thu, 07 Sep 2023 13:44:48 GMT

Or do I change the email address on the account to something that’s not been used before? Ideally I wouldn’t want to do that but if it’s just for a workaround then I’ll give it a try. The staff at the call centre have no idea how to fix it.

Re: Content partner not showing

DavidM — Thu, 07 Sep 2023 14:47:29 GMT

Hi @nickc25 ,

Can you set up an new BTiD with an email address you haven't used before and then add your account details. That should solve the poblems as per @JohnC2 advice. Let me know how it goes and if we need to step in we have your details (thanks for sending them over).

Cheers

David

Re: Content partner not showing

nickc25 — Thu, 07 Sep 2023 17:57:24 GMT

How do I get a bt ID? I just went so sign up as account holder and then it’s asking for my ID?

Re: Content partner not showing

nickc25 — Thu, 07 Sep 2023 18:04:36 GMT

It’s not letting me create another BT account without a BT ID. Unless you’re wanting me to buy something else? I’m on the verge of just cancelling after all this fiasco tbh, not swinging toward buying something else…

Re: Content partner not showing

NeilO — Thu, 07 Sep 2023 19:27:04 GMT

Hi @nickc25 I'm sorry, I don't think you're following the steps to create a new BT ID. You don't need to buy anything else.

If you click on this link Create BT ID it will bring you to the right page to enter your BT account information and set up a new BT ID.

I'll send you a private message so you can contact us with your details if you need any further help.

Thanks

Neil

Re: Content partner not showing

nickc25 — Thu, 07 Sep 2023 22:08:03 GMT

Hi, so create new ID but put the old ID in anyway? The BT-loads of numbers thing? I wish I should share a screenshot. But when I go to create a new one, it’s asking for the old ID in the process?

Re: Content partner not showing

nickc25 — Thu, 07 Sep 2023 22:10:39 GMT

GB283688xx is the BT ID I have, so create a new one but put that in the field? Can I switch back email address though because I really don’t want to have to check some random email address each time to check for bills etc

Re: Content partner not showing

nickc25 — Thu, 07 Sep 2023 23:34:09 GMT

I changed it to some random email that I’d never used and content partners has not appeared. Thanks for your help but think I’ll just maybe give up on it for now and wait for them to deal with the complaint. It should 100% just be sent as a redemption code email.

thanks

Re: Content partner not showing

NeilO — Fri, 08 Sep 2023 09:01:59 GMT

@nickc25 It can take 24 to 48 hours for the content partners section to appear after setting up the BT ID. I can see your details in our queue and we'll get back to you when you're at the top of our list.

Thanks

Neil

Re: Content partner not showing

nickc25 — Fri, 08 Sep 2023 10:07:27 GMT

Hiya, it showed up as “my offers” and I was able to do it. Now that it’s done, it’s showing as “content partners”.

Is there any way of changing the email back or do I need to put this email on my device just for BT? Thanks for your help 🙂

Re: Content partner not showing

JohnC2 — Fri, 08 Sep 2023 13:09:01 GMT

Hi @nickc25, thanks for the update and glad you've been able claim the Game Pass.

You can change the BTID username back now if you wish by logging in to My BT and selecting Profile from the Settings link. From here you can scroll down and select the 'Edit' option beside your BT ID username and change it to the other email address.

Cheers

John