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Remove old account from MyBT

rcannon11 — Thu, 07 Sep 2023 20:27:16 GMT

I’m after some help to remove an old account from My BT please. When I log in, it defaults to the old account and I can’t find a way to remove it.

Any help gratefully received.

Re: Remove old account from MyBT

NeilO — Fri, 08 Sep 2023 10:40:56 GMT

@rcannon11 welcome to the community and thanks for posting, we can help you with that. I'll send you a private message so you can get in touch with the moderation team.

Thanks

Neil

Re: Remove old account from MyBT

DanielS — Mon, 25 Sep 2023 19:48:39 GMT

Good evening @rcannon11,

I am happy to let you know that everything has been sorted for you now.

You may need to change your password at https://www.bt.com/mybt and clicking on forgot your password.

If you need anything, please let me know.

Thank you

DanielS