I'm registered blind - how do you talk to BT after 9pm

theshadow783 — Fri, 08 Sep 2023 22:28:28 GMT

Hello,

How do you talk to BT after 9pm as tech support and orders hang up at 9pmwhen dialing 150?

BT have stuffed my order up for the fourth time since I placed it August 11th.

My order should have had August23rd:

Digital Voice with my existing BT number ported - sorry we forgot to mention we cannot port your number until your gfast account ceases as you need a new account to order fttp which is blocking this process.

NowTV - none of my channels work on sd or hd but I've been paying for them since Aug 23rd as sorry we registered your now account against the wrong email.

Tnt sports with HD- only works on sd but I have the HD Bolt on.

I have no phone line as the number port has knocked out my digital voice and no one at bt is available to help as its not between 8am and 9pm.

How do I speak to tech support or the ordrrsteamasthis is not acceptable.

Thanks

Dave

Re: I'm registered blind - how do you talk to BT after 9pm

PaddyB — Sat, 09 Sep 2023 13:57:21 GMT

Hi @theshadow783,

Thank you for posting and welcome to the Community. I'm sorry your order has been delayed. If you send me your details, I'll be able to take a look at what is happening with your order.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

This topic

I'm registered blind - how do you talk to BT after 9pm

Re: I'm registered blind - how do you talk to BT after 9pm