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Wrong account number on my BT for 3 months - no bills, no information etc

david112 — Sun, 10 Sep 2023 06:39:49 GMT

Hello,

Hope someone can help. After over 2 repetitive hours on BT chat where I was passed from one representative to another, my bt app and account still does not show my active bt broadband account. This has been ongoing for 3 months now and I have not received one bill to check the accuracy.

I have endeavoured to manually add the account via online channels. But as I have said to the representative I have a broadband only account and no phone number. I was advised that any phone number would work. But that isn’t the case; I have been advised that a ticket was raised and it should work within 72 hours. But alas we are three months down the line.

please if anyone can assist, let me know.

David

Re: Wrong account number?

david112 — Sat, 09 Sep 2023 20:17:44 GMT

Hello,

please if anyone can assist, let me know.

David

Re: Wrong account number on my BT for 3 months - no bills, no information etc

DanielS — Sun, 10 Sep 2023 09:57:32 GMT

Hi @david112,

I am so sorry to see that this still isn't sorted for you.

I'd like to take a look into this and get it fixed. I'm going to send you a private message that you can reply back to my team on. It will take us a couple of working days before we can get back to you but we will do all we can for you.

Thank you

DanielS