https://community.bt.com/t5/Bills-Packages/New-customer-Refund/m-p/2314112#M159282 <P>I recently signed up to BT Broadband and i was told they would need to take a payment of 20.00 before connection date&nbsp; but it would be refunded within 7 days ?? I've received my first bill and I've been charged 9.99 connection fee but still no refund for the 20.00?</P> Mon, 11 Sep 2023 09:37:17 GMT billy1602 2023-09-11T09:37:17Z https://community.bt.com/t5/Bills-Packages/New-customer-Refund/m-p/2314112#M159282 <P>I recently signed up to BT Broadband and i was told they would need to take a payment of 20.00 before connection date&nbsp; but it would be refunded within 7 days ?? I've received my first bill and I've been charged 9.99 connection fee but still no refund for the 20.00?</P> Mon, 11 Sep 2023 09:37:17 GMT https://community.bt.com/t5/Bills-Packages/New-customer-Refund/m-p/2314112#M159282 billy1602 2023-09-11T09:37:17Z https://community.bt.com/t5/Bills-Packages/New-customer-Refund/m-p/2314117#M159283 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321452">@billy1602</a></SPAN>, welcome to the forum and thanks for posting.</P> <P>Sorry you've not received the £20. Was this a payment for equipment you had ordered or an upfront deposit before we would connect your service?</P> <P>Cheers</P> <P>John</P> Mon, 11 Sep 2023 10:26:35 GMT https://community.bt.com/t5/Bills-Packages/New-customer-Refund/m-p/2314117#M159283 JohnC2 2023-09-11T10:26:35Z