This topic

Remove Old BT accounts

Tarikul91 — Mon, 11 Sep 2023 20:00:22 GMT

Hi I have 2 old accounts in my BT account as per below, can I get these removed. As a as a result of this, I am unable to sign up to TNT sports, a.k.a. discovery plus as it keeps selecting one of these two inactive accounts, whereas I want it to select my active account.

Re: Remove Old BT accounts

gg30340 — Mon, 11 Sep 2023 19:59:06 GMT

Please remove the account numbers from your post as it is against forum rules.

Re: Remove Old BT accounts

Tarikul91 — Mon, 11 Sep 2023 20:00:39 GMT

Updated thanks

Re: Remove Old BT accounts

NeilO — Tue, 12 Sep 2023 07:26:01 GMT

Hi @Tarikul91 Welcome to the community and thanks for posting, I'm sorry you're experiencing problems signing up for the Discover+ app. We normally fix these by deleting the BT ID which enables you to re-create it with only your active account number. I'll send you a private message so you can contact the moderation team with your details.

Thanks

Neil