This topic https://community.bt.com/t5/Bills-Packages/Re-Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2314331#M159321 <P>I have exactly this problem as well. I can log into my BT account, but I get the same message. I can see my bills, but I can't run the broadband checker (I'm trying to raise an issue with that), but it says it can't find the account.&nbsp; Also the app doesn't work, but it may be the same issue.&nbsp; I have had a BT account before, and I made a new email address just for this, so it should be unique though.</P> Tue, 12 Sep 2023 15:05:09 GMT jonowi 2023-09-12T15:05:09Z Re: Sorry, we can’t get your account details at the moment https://community.bt.com/t5/Bills-Packages/Re-Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2314331#M159321 <P>I have exactly this problem as well. I can log into my BT account, but I get the same message. I can see my bills, but I can't run the broadband checker (I'm trying to raise an issue with that), but it says it can't find the account.&nbsp; Also the app doesn't work, but it may be the same issue.&nbsp; I have had a BT account before, and I made a new email address just for this, so it should be unique though.</P> Tue, 12 Sep 2023 15:05:09 GMT https://community.bt.com/t5/Bills-Packages/Re-Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2314331#M159321 jonowi 2023-09-12T15:05:09Z Re: Sorry, we can’t get your account details at the moment https://community.bt.com/t5/Bills-Packages/Re-Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2314504#M159335 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321522">@jonowi</a></SPAN>,</P> <P>Welcome to the community and thanks for posting. I'm sorry you're getting an error in your MyBT account, we'll be happy to look into that. I'll send you a private message so you can get in touch with the community moderation team.</P> <P>Thanks</P> <P>Neil</P> Wed, 13 Sep 2023 16:00:13 GMT https://community.bt.com/t5/Bills-Packages/Re-Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2314504#M159335 NeilO 2023-09-13T16:00:13Z