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Can't unlink XGPU

doublexrossed — Wed, 13 Sep 2023 16:08:51 GMT

Hello I recently bought a XGPU giftcard and it's seems it's linked to BT/EE Broadband can you help me cancel it?

Re: Can't unlink XGPU

NeilO — Wed, 13 Sep 2023 16:35:09 GMT

Hi @doublexrossed welcome to the BT community and thanks for posting, did you purchase the Game Pass from BT?

Thanks

Neil

Re: Can't unlink XGPU

doublexrossed — Wed, 13 Sep 2023 16:39:42 GMT

No I did not, I bought it on Kinguin

Re: Can't unlink XGPU

NeilO — Wed, 13 Sep 2023 16:44:19 GMT

Hi @doublexrossed I'm sorry this is not something we can help you with as you're not a BT customer. You'll need to contact Microsoft for assistance.

Thanks

Neil

Re: Can't unlink XGPU

doublexrossed — Wed, 13 Sep 2023 16:49:39 GMT

your ghetto customer violated your TOS and you are ok with that? Is this official?

Re: Can't unlink XGPU

NeilO — Wed, 13 Sep 2023 17:03:17 GMT

@doublexrossed Of course not, BT can't see who the code was issued to as that information is not shared with us by Microsoft. As I said you will need to contact Microsoft for help.

Thanks

Neil