https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2314907#M159426 <P>Hi there, wondering if you can help. When I log into My BT on the BT website I received the “<SPAN>Sorry, we can’t get your account details at the moment” and there is no account number listed. When I access my account through the MY BT app the account is listed correctly but get “sorry there was a problem” on the bills tab. Struggling to activate the TNT on discover + as a result. Any thoughts? Cheers</SPAN></P> Sat, 16 Sep 2023 14:01:38 GMT superfurryarab 2023-09-16T14:01:38Z https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2314907#M159426 <P>Hi there, wondering if you can help. When I log into My BT on the BT website I received the “<SPAN>Sorry, we can’t get your account details at the moment” and there is no account number listed. When I access my account through the MY BT app the account is listed correctly but get “sorry there was a problem” on the bills tab. Struggling to activate the TNT on discover + as a result. Any thoughts? Cheers</SPAN></P> Sat, 16 Sep 2023 14:01:38 GMT https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2314907#M159426 superfurryarab 2023-09-16T14:01:38Z https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2314913#M159427 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321550">@superfurryarab</a></SPAN> and thanks for posting.</P> <P>Sorry you'e not seeing the correct information. Are you using a new BTiD or an existing one? I can see you were in touch with <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/128692">@NeilO</a> recently about geting an old account removed. Can you reach out to him again?</P> <P>Cheers</P> <P>David</P> Sat, 16 Sep 2023 15:50:15 GMT https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2314913#M159427 DavidM 2023-09-16T15:50:15Z