This topic

How do I remove an old Bt account from my Bt

Conorkyle2k18 — Sat, 16 Sep 2023 20:45:06 GMT

How do I remove an old Account from MyBT

I have just returned to BT and set up our MY BT Account.

When I view MY BT, it is showing an old account that we closed when we moved house a couple of years ago.

How do I get this removed?

Been on the phone to some really nice people from BT, but getting no where.

Thanks in advance Community Friends

Anonymous — Sat, 16 Sep 2023 22:10:11 GMT

I would try the Live chat option to contact BT as they may be able to review the account further.

Conorkyle2k18 — Sun, 17 Sep 2023 07:38:07 GMT

Where do I find the live chat

DavidM — Sun, 17 Sep 2023 10:02:05 GMT

Hi @Conorkyle2k18 and thanks for posting.

You can contact us a number of ways. Take a look at Contact BT | Call us or chat online | BT Help.

Cheers

David

Conorkyle2k18 — Tue, 19 Sep 2023 20:13:44 GMT

Thanks